PRIVACY POLICY

Effective Date: 25 September, 2025

Welcome to HAIDOURA HOME. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (https://haidourahomelb.com) or use our mobile app and related services.

1. Who We Are

HAIDOURA HOME is based in Beirut and provides home styling and furniture services both through our website and our mobile application.

If you have any questions about this Privacy Policy, you can contact us:

2. Information We Collect

We may collect the following types of information:

a) Personal Information

When you use our website or app, we may collect:

  • Your name
  • Email address
  • Phone number
  • Delivery address (if provided during checkout)
  • Order details (items purchased, quantity, order history)
  • Any message or inquiry you send us

b) Usage and Device Information

  • IP address
  • Browser or device type
  • Pages you visit and time spent
  • Location data (if permissions are granted)

3. How We Use Your Information

We use the collected data to:

    • Provide, operate, and improve our services
    • Process and fulfill orders placed through the app
    • Respond to your inquiries or customer support requests
    • Send you order confirmations, updates, and important notifications
  • Send you updates or important service information
  • Improve app functionality and performance
  • Monitor usage and detect/prevent technical issues

4. Sharing of Information

We do not sell or rent your personal information to third parties.
We may share your information with:

  • Trusted service providers for hosting, analytics, or customer support
  • Legal authorities, if required by law or to protect our rights and users
  • Google services (e.g., Firebase, Analytics) if used in the app (only for app functionality and analytics)

5. ⁠Payment and Cash on Delivery

Our app currently supports Cash on Delivery as the primary payment option for local customers. When you place an order with cash on delivery, we share your order and delivery details with our logistics partners only to the extent necessary to complete the transaction.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data. However, no online transmission is completely secure. We encourage users to also take steps to protect their information, such as using strong passwords and keeping login credentials safe.

7. Your Rights

Depending on your location, you may have the right to

  • Request access to your personal data
  • Request correction of any incorrect data
  • Request permanent deletion of your data
  • To exercise these rights, please contact us at haidourahomelb@gmail.com

8. Data Retention & Deletion

We retain personal data only as long as necessary to provide our services and fulfill legal obligations.
You can request deletion of your data or order history at any time by contacting us via email.

9. Children’s Privacy

ur website and app are not intended for children under 13 years of age. We do not knowingly collect data from minors. If you believe we have collected information from a minor, please contact us immediately for removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with the updated date. Continued use of our services means you accept the revised policy.

9. Your Consent

By using our website or mobile app, you consent to the terms in this Privacy Policy.

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